Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.12306/11482
Title: Provision of Quality Services by Banks and Its Effect on Customer Retention Case Study: National Microfinance Bank-Tanzania
Authors: Muta, Kurumuna
Keywords: Provision of Quality Services
Banks
Customer Retention
: National Microfinance Bank-Tanzania
Tanzania
Issue Date: Dec-2010
Publisher: Kampala International University; College of Economics and management
Abstract: This research is about the provision of quality services by banks and its effect on customer retention. Almost all of the services being offered by banks are the same or slightly differ which in turn makes the banks to compete for customers. Thus the provision of quality services comes into consideration and basically concentrates on the issues that produce a negative effect on the services received by the customer. Therefore are the banks doing what it takes on providing the quality services needed by their customers so as to retain them? This is a key question that is being answered. The study is taken at NATIONAL MICRO FINANCE BANK MW ANJELW A BRANCH
Description: A Research Report Submitted In Partial Fulfillment of the Requirements for the Award of Bachelor of Business Administration in Finance of Kampala International University
URI: http://hdl.handle.net/20.500.12306/11482
Appears in Collections:Bachelor of Business Administration (BBA)

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