Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.12306/6366
Title: Service delivery and customer satisfaction in organizations :
Other Titles: a case study of S.O.U.L foundation, Uganda in Jinja District
Authors: Kauma, Betty
Keywords: Service delivery
customer satisfaction
S.O.U.L foundation
Jinja District
Issue Date: Jul-2017
Publisher: Kampala International University, College of Economics and Management
Abstract: This work sought to access and analyzes service delivery and customer satisfaction in organizations specifically S.O.U.L Foundation, Uganda and Jinja was purposively chosen for this work. The main problem for this study was to ascertain whether customers are satisfied with service delivery of S.O.U.L Foundation given that the organization has not fully attained its goals. The objectives of the study were to determine the relationship between service delivery in the area of education and customer satisfaction in S.O.U.L, Foundation, to analyze the relationship between service delivery in the area of poultry keeping and customers satisfaction in S.O.U.L Foundation, to determine the relationship between service delivery in the area of computer training and customer satisfaction in S.O.U.L Foundation, to study the relationship between service delivery in the area of tailoring and customer satisfaction in SOUL Foundation, Uganda, to find out whether service delivery in the area of food security by S.O.U.L Foundation is related to customer satisfaction, to know the relationship between service delivery in the area of maternal health and customer satisfaction in S.O.U.L Foundation, and finally to provide the requisite and recommendations to improve the customer satisfaction strategies of S.O.U.L Foundation. A close ended questionnaire was developed, pretested and personally administered to targeted clients of S.O.U.L Foundation, Uganda at their offices in Jinja district and a total of 211 respondents were contacted.
Description: A research report submitted to the college of economics and management in partial fulfillment for the award of a Bachelor’s Degree in Economic and Applied Statistics of Kampala International University
URI: http://hdl.handle.net/20.500.12306/6366
Appears in Collections:Bachelors of Science Degree in Statistics

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